Quality Management System

A Quality Management System is a management system that organizes a company in order to achieve Quality in its services or products, in an efficient and effective way. A successful Quality Management System may lead to the positive development of the company in today's competitive market.
WHAT IS ISO 9001
ISO 9001: 2015 is an internationally accepted standard, based on the basic principles of quality management, which include customer focus, motivation and implication of top management, process approach, and continuous improvement.
ISO 9001: 2015 defines the requirements for the development, implementation and operation of a Quality Management System.
STRUCTURE OF QUALITY MANAGEMENT SYSTEM
The basic elements of an ISO 9001: 2015 Quality Management System are:
- Customer focus,
- Process approach,
- The commitment of the Management,
- Identifying stakeholders and their needs,
- Planning and actions against risks and opportunities,
- Competence and training of employees,
- Evaluation of suppliers,
- Internal and external communication,
- Measurement and continuous improvement,
- Evidence-based decision making,
- Control of non-conformities.
ADVANTAGES
The ISO 9001: 2015 standard can be used by any company, large or small, regardless of its field of activity. The implementation and certification of a Quality Management System according to ISO 9001 ensures significant benefits to an organization. Indicatively:
- The organization of the company is achieved through the clear definition of employees’ responsibilities and obligations and ensures their competence.
- Stable and high-quality products/services are achieved, which meet customer requirements as well as legal and other requirements.
- The company responds dynamically to competition.
- Dealing with threats and seizing opportunities in relation to the business environment and business goals is achieved.
- Quality is constantly measured and improved.
- There is uniformity in the operation of the company, through the standardization of its operations.
- There is a reduce in the company's operating costs.
- There are fewer complaints.
- Identifying non-conformities and correcting them is fast achieved and at less cost.
- The company achieves better awareness of the needs and expectations of customers and other stakeholders and plans / programs accordingly with the aim of satisfying them.
WHY CHOOSE PROCESS ENGINEERING
Process Engineering employs personnel with specialization and experience in the development of Quality Management Systems in all economic activity's sectors (industry, energy, technical projects, services, commerce, etc).
Quality Management Systems are developed based in the specific needs of customers, aiming at achieving high levels of performance with the least possible cost.
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